Chat Usage Policy

The chat is designed to provide you with support and answer your questions. To use it, we need your consent to process basic data such as your IP address and the content of the conversations, which will be stored for a maximum period of one year by our external provider.

Please avoid sharing confidential or sensitive information, such as passwords, banking data, or health information. By accepting, you declare that you have read and agree to our Chat Usage Policy.

Last update:

December 21, 2024

1. Purpose of the Chat

This chat aims to provide a communication channel to respond to your inquiries efficiently. It is not designed to handle sensitive or confidential information. We recommend not including data such as passwords, banking, or health information in conversations.

2. Data Processed

To operate the chat, we collect and process the following data:

• User’s IP address.
• Content of conversations.

This data is managed by our external chat provider, Chatbase, which stores it for a maximum of one year exclusively for the following purposes:

• Improving the service.
• Resolving technical issues.

3. Responsible Use of the Chat

By using this chat, you agree not to share confidential or sensitive information. We reserve the right to block access to the chat if we detect misuse.

4. Third Parties and Privacy

The chat operates through an external service provided by Chatbase. Although we do not directly access the stored data, we rely on their infrastructure to ensure the security of the information. You can read more about their privacy practices in the Chatbase Privacy Policy.

5. Data Storage and Deletion

The collected data is stored for a maximum period of one year. After this time, it will be automatically deleted. We do not use this data for marketing purposes nor share it with third parties other than the service provider.

6. Consent and Withdrawal

Your consent is mandatory to use the chat. You can withdraw it at any time by ceasing to use the service or contacting us to block future sessions.

7. Modifications to this Policy

We reserve the right to modify this policy to ensure regulatory compliance or improve the service. We will notify you of any significant changes.

8. Contact

For any questions about this policy or your data, you can contact us at:

web@prolabogados.com